Reservations Agent

Location: Nairobi, Kenya

Industry: Hospitality (Hotel Sector)

Experience Required: 2-3 Years

We are looking for a dedicated and detail-oriented Reservations Agent to join our team.

Job Overview:

The Reservations Agent will maximize bookings by delivering a delightful yet efficient booking

service for a multisite brand; by ensuring that every detail of a customer’s booking has been

accurately recorded following established procedures. The ideal candidate should be highly

organized, proactive, and possess excellent communication skills.

Key Responsibilities

• Manage tasks through the company’s working/task platform, ensuring timely reservations and follow-ups.
• Handle all bookings for both domestic and international flights and trains
• Enter and update all booking information on the company system.
• Follow-up on booking vouchers and auto-release timelines.
• Ensure clients’ special requests, especially for accommodation and room specifications, are accurate and fulfilled.
• Make provisional bookings for guests across various services
• Carry out additional responsibilities as assigned to meet company objectives.

Qualifications and Skills

• A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
• At least 2 years of experience in the travel industry, particularly in reservations and/ or hotel bookings /reservations.
• Strong attention to detail and excellent organizational skills.
• Great communication skills, both oral and written.