World Class Customer Care
BOOK THE TOP RATED 2 – DAY MANPOWER CUSTOMER CARE COURSE
Humorous, Practical, Long Lasting Value
OVER 10,000 PARTICIPANTS HAVE ATTENDED IN THE PAST SINCE 1991 TO DATE
THE MANPOWER CUSTOMER CARE COURSE
A 2 – DAY IN-HOUSE / TAILOR-MADE COURSE ATTENDED EXCLUSIVELY BY YOUR COMPANY STAFF
To equip the participants with the necessary tools to enable them get the best out of a customer by serving him well.
The challenges of the 90s and beyond and everyone’s responsibility to respond to the challenges (local and global inflation, the challenges of providing quality goods, service, the challenge of cutting costs for survival and growth, the challenge of giving value for money, etc).
- Understanding the Pain and Struggle to Gain and Retain a Customer.
- Understanding Company’s Objectives.
- Understanding the Customer / Buyer Behavior and Impact by Good Service.
- How to Handle Customer Complaints.
- How to Handle Customer Moods.
- How to Satisfy the Customer – Quality Services & Goods.
- How to Project the Right Company Image.
- Corporate / Company Customer Orientation (Case Study).
- Effective Communications and Feedback in Customer Care.
- Body Language in Customer Care.
- Right Mental Attitude in Customer Care.
- Inter-Personal Co-operation in Customer Care.
- Inter-Departmental Co-operation in Customer Care.
Everybody Affects Customers. Everybody is in Customer Care.
We shall offer a competitive fee quotation based on the location of the course and numbers to be trained.