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World Class Customer Care

BOOK THE TOP RATED 2 – DAY MANPOWER CUSTOMER CARE COURSE

Humorous, Practical, Long Lasting Value

OVER 10,000 PARTICIPANTS HAVE ATTENDED IN THE PAST SINCE 1991 TO DATE


THE MANPOWER CUSTOMER CARE COURSE

A 2 – DAY IN-HOUSE / TAILOR-MADE COURSE ATTENDED EXCLUSIVELY BY YOUR COMPANY STAFF


CONTENT

Objective:

To equip the participants with the necessary tools to enable them get the best out of a customer by serving him well.

Topics:

The challenges of the 90s and beyond and everyone’s responsibility to respond to the challenges (local and global inflation, the challenges of providing quality goods, service, the challenge of cutting costs for survival and growth, the challenge of giving value for money, etc).

  • Understanding the Pain and Struggle to Gain and Retain a Customer.
  • Understanding Company’s Objectives.
  • Understanding the Customer / Buyer Behavior and Impact by Good Service.
  • How to Handle Customer Complaints.
  • How to Handle Customer Moods.
  • How to Satisfy the Customer – Quality Services & Goods.
  • How to Project the Right Company Image.
  • Corporate / Company Customer Orientation (Case Study).
  • Effective Communications and Feedback in Customer Care.
  • Body Language in Customer Care.
  • Right Mental Attitude in Customer Care.
  • Inter-Personal Co-operation in Customer Care.
  • Inter-Departmental Co-operation in Customer Care.

Target Group:

Everybody Affects Customers. Everybody is in Customer Care.

Course Fee:

We shall offer a competitive fee quotation based on the location of the course and numbers to be trained.


Contact Manpower Services offices for more details







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MANPOWER SERVICES

Incorporated in 1990 with Manpower Services (K) Ltd as the first operating company. Manpower Services (U) Ltd followed and lastly Manpower Services (T) Ltd. The Group Managing Director sits in Nairobi. Each country is headed by a Country General Manager or Country Manager reporting to the Group Managing Director.