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Debt Collection & Credit Control Course

This is a 2 -day in-house / tailor-made course attended exclusively by your company staff in a venue of your choice.

 

It is So Humorous, So Short, So Effective


CONTENTS / PROGRAMME

  • The challenges of the 21st century and beyond and their impact on debts
  • Our debt culture
  • Concepts of cash flow, inflationary erosion, VAT and their impact or relevance to debts and finance
  • How to gain bargaining and negotiating confidence through the Client Intelligence File (C.I.F) system
  • How to collect debts effectively using the Graduated Terror Method (G.T.M) system
  • Over 20 characteristics of difficult debtors and the over 20 counter strategies to help you succeed against the difficult debtors
  • Creating good debt/credit control systems
  • Qualities of a good credit controller
  • Legal aspects of debt collection
  • Phone/Digital-Based Debt Collection (The prior preparation, tact and diplomacy with firmness)
  • The variable 20/80 formula for effective debt collection where you concentrate on 20% of debtors who make up 80% of the debt. It can be varied to a formula 30/70, 40/60 etc.
  • Regular report writing as a must in debt collection.

 

METHODOLOGY

Lectures, Group Case Studies, Group Discussions and PowerPoint Presentations

 

WHO SHOULD ATTEND YOUR 2 DAY IN-HOUSE OR 3 DAY OPEN COURSE?

Management, Accounts, Credit Control, IT, Sales staff, Legal, Risk Analyst. In case of banks, representative from relevant departments


The leading Debt Collection Course across East Africa – Ask for the clients list.







CLIENTS WE HAVE RECRUITED FOR


MANPOWER SERVICES

Incorporated in 1990 with Manpower Services (K) Ltd as the first operating company. Manpower Services (U) Ltd followed and lastly Manpower Services (T) Ltd. The Group Managing Director sits in Nairobi. Each country is headed by a Country General Manager or Country Manager reporting to the Group Managing Director.